FAQ

Once you’ve got an AuzGrip tool, we’ve got you covered, no matter where or when you bought it. if it’s not working right, just send us a photo of the issue. No receipt or return needed. We’ll send a free replacement or part. Our support team knows tools and can resolve issues quickly.

Submit a warranty claim here

Yes, we cover our tools no matter where or when you bought them. But if you just want to return a tool you don’t need anymore, please return it to the store you got it from.

Any purchase you make through your Auzgrip.com account automatically earns you 10% back in Rewards. No additional steps are necessary. Just be sure to log in to your account each time you purchase something on Auzgrip.com.

Spend your Rewards like cash on any Auzgrip.com order. You can apply them any way you'd like at Checkout, all at once or a little at a time.

No. Rewards can only be earned and redeemed on Auzgrip.com.

Rewards are added to your balance within 2 hours of your order being shipped. If your order was billed to an invoice, you'll receive your Rewards after paying it off.

Your Rewards only expire if you don’t purchase anything through your Auzgrip.com account for two years.

Typically no. You can subscribe to emails and texts using the Subscribe button at the bottom of any page to stay informed. See any ongoing offers and our philosophy on our Discounts page.

It typically takes 1 to 3 days for an order to arrive from the time you place it on Auzgrip.com. West coast shipments may take a little longer, often 4 to 5 days. You'll always receive a tracking number from us after we ship your order, which typically happens the same day you place it.

Yes, you can download an invoice for a previous order in My Account, or contact us with the order number and we'll send a copy of the invoice to you.

If you need to place a tax exempt order, please create an Auzgrip.com account and then email your tax exempt form to support@auzgrip.com.

We ship only to the United States and Canada. We provide limited warranty support outside of these countries.

Other sellers, including Amazon, carry legitimate Auzgrip tools, but they may be selling an older model. It’s also possible that some people are selling fake or used Auzgrip tools. The best way to know you are purchasing a current, new Auzgrip product is to buy from us at Auzgrip.com.

Possibly. We accept a limited number of authorized dealers. Learn more or apply here.