Returns

Start your return below, and we'll email you a label with mailing instructions within one business day.

All returns are assessed a restocking fee unless we shipped you the wrong product or the product arrived damaged, in which case it's on us. The restocking fee is $10 for returns up to $100 and 10% for returns over $100. Please note we do not refund shipping charges associated with your original order.

To complete a return, your original order must be:
  1. Shipped to an address within Australia
  2. Purchased within the last 30 days
  3. In unused condition and without any personalization
  4. Purchased from the current lineup (Outlet items are nonreturnable)

Help Us Find Your Order

Which Tools Are You Returning?

What Went Wrong With Them?

Please describe the issue in detail. If applicable, add a note about extra items being returned.
Speak to Support02 7501 0173
gday@auzgrip.com Mon - Fri: 7:30AM to 5:00PM